Our Operating Model is the framework for our businesses to focus on priorities and allocate resources in order to sustain financial performance.
With People and Technology at the center, it’s a model that has continuously evolved to elevate best practices and deliver on being one of the world’s most innovative companies.
A Model for Success
There’s so much that goes into operating collaboratively and purposefully – from pursuing relentless innovation to providing a top-notch customer experience. At the center of it all: people maximizing technology.
We have a historically strong foundation in innovation, launching more than 1,000 products a year. Breakthroughs from DEWALT® FLEXVOLT® and ATOMIC™ are just a few of the ways we’re leading with purpose. We want to achieve faster, better results. That’s why our Operating Model includes collaborations with startups and entrepreneurs, academic institutions, research labs and others with a shared vision for extreme innovation.
From experienced pros and newly inspired DIYers to businesses large and small, our customers are at the core of everything we do. So we continue to evolve with their ever-changing needs. Product performance, sustainability, electrification of home and garden tools and a top-of-the-line eCommerce experience are just a few ways we’re working to serve our customers. By listening, learning and delivering, we’re not just making products and creating solutions, we’re building well-earned brand loyalty.
Establishing efficiencies in our supply chain and manufacturing operations through an agile, adaptive and digital approach is central to Operations Excellence. We’re committed to Industry 4.0 smart manufacturing investments, where highly skilled people use technology to make better products. And we make products where we sell because it makes sense. By generating jobs and revenue, it’s beneficial for our local communities. By reducing transportation requirements and improving distribution channels, it’s better for our customers and the environment too.
We operate in a world rife with volatility, uncertainty, complexity and ambiguity (VUCA). We know change is constant so we don’t just respond to it, we prepare for it. Sustaining strong performance amid shifting operating conditions means we have to stay agile and adaptable. Artificial Intelligence and Data & Analytics are just two levers we’re using to continue to thrive in this area.
At the center of our Operating Model: a powerful combination of our talented people and cutting-edge technology. By investing in reskilling, upskilling and lifelong learning, we’re preparing our workforce for the jobs of today – and the advanced manufacturing careers of tomorrow.
“Our Operating Model gives us a unique competitive advantage and helps ensure long-term success and growth.”
President & Chief Executive Officer