Andrea J. Ayers, retired President and Chief Executive Officer of Convergys Corporation, has been a director of the Company since December 2014 and was elected Lead Independent Director effective October 1, 2025. Prior to that, she served as Chair of the Board from April 22, 2022 to October 1, 2025.
Ms. Ayers served as President and Chief Executive Officer of Convergys Corporation from November 2012 through October 2018 and a director of Convergys from October 2012 through October 2018. From 2008 to 2012, Ms. Ayers served as President of Convergys Customer Management Group, Inc., and from 2010 to 2012, Ms. Ayers also served as Chief Operating Officer of Convergys Customer Management Group Inc.
Ms. Ayers is 62 years old and is also a member of the Executive Committee, Corporate Governance Committee and the Compensation and Talent Development Committee.
Ms. Ayers also served on the board of United States Steel Corporation from 2023 to June 2025.
Ms. Ayers had a significant role in the transformation of Convergys from a company with three business lines to a customer management solutions company with approximately 125,000 employees worldwide. Her expertise in customer management analytics, technology and human capital management provides an important and unique perspective to the Board.