Why did you become a security technician?
I became a technician because I’m passionate about solving problems. I actually went to electronic school out of high school. While I was there, I discovered different options of what I could do and one of them was to be a field service technician. My first job was with an alarm company and I realized that once I was in the door, I could work my way up the ladder.
What do you love most about your job?
I love troubleshooting and I love working with my mind, body and hands. I truly love solving problems every day and ultimately making my customers happy. That’s what keeps me going.
Are there particular problems that you like to solve?
I enjoy fixing alarms – I work on fire alarms, burglar alarms, access controls, cameras, and more. The best part of this job is that I’m continuously learning every day. I feel as though I’m getting more information and growing all the time.
What advice might you give to someone contemplating a career as a technician?
Keep an open mind! I came into the industry differently than most others that I work with. I started by learning electronics which is unique, but those fundamentals are important as well! For instance, knowing how to use a meter, understanding resistance, voltage and current, are all important. So be mindful that there are different paths and ways to get into this career, but keep learning so that ultimately, you can be the best technician or installer that you can be.
Because you didn’t take a normal path into this career, did you experience any difficulties?
I sort of stumbled upon this career to be honest. My first job was in data entry, then I was a fire inspector, and when someone retired in the service department, there was an opening for me. I got trained on the aspects of what goes into the security business as I was working the job. But the problem was the fact that this is a small industry and most people already knew each other. So, I would say my biggest difficulty when I first started out was having to prove myself. I needed to show customers that I knew what I was doing. Luckily, I learned very quickly, and I was fortunate to have people who took the time to train and mentor me. My biggest piece of advice is – you have to be knowledgeable and experienced, and you can only get that way by working through it.
“My biggest piece of advice is – you have to be knowledgeable and experienced, and you can only get that way by working through it.”