The Stanley Fulfillment System

How do you ensure that a company with roots back to 1843 stays vibrant, charged, and ready for tomorrow in an increasingly dynamic world? You transform it every day. Early in the 21st century, we seized on the idea that continuous reinvention was the key to always exceeding our customers’ expectations. The better we got operationally, the better we got at customer satisfaction. We named the idea the Fulfillment System because it centers on fulfilling our customers’ needs 100% of the time, and exceeding their expectations by getting better every day.

SFS is a set of core principles, values, and practices that our associates live and carry out every day. Every one of these associates is empowered to act to improve the way we operate in every facet of our business. We leverage world-class Centers of Excellence that keep us ahead of the curve, a goal deployment process that allows us to hit targets and continue growing, and a showcase plant initiative to keep all plants on track toward achieving our SFS-related goals.

With SFS, we deliver superior service and value, thriving a culture where every one of our associates is linked to—and empowered to achieve—our SFS performance objectives. With SFS, we reduce cost, leverage new technologies, generate more cash by improving working capital performance, and achieve maximum efficiency.

With SFS, we deliver like never before.